FAQ
web FAQ
Minimum
rates
are the lowest rate available
for a particular type of equipment regardless of actual time out. The
period minimum rates cover is NOT the same on all equipment. Minimum
rates can be as short as a few hours (i.e. lawnmowers) to weeks (i.e.
scaffolding).
Minimum
rates are designed to cover basic cost levels, but more importantly are
the recommended time allocation you should make for the project.
Minimum periods are designed to cover the estimated time needed to
complete a typical job safely for a particular piece of equipment.
Rushing can lead to injury, equipment or property damages, and inferior
results. Minimum rates covers wear and tear costs on equipment;
including maintenance servicing, administration and overhead.
We
charge for all time equipment is out; including weekends, holidays, and
non-operating hours, but can often accommodate customer scheduling
issues if addressed in advance. Often arrangements can be made, to
pick-up item for use on a legal holiday after 4 p.m. the day before and
returned by 8 a.m. the day after, for a one day rate. Special event
orders can often be picked up a day ahead of the event and returned the
day after the event for a one day charge. These period adjustments are
not automatic, and must be made in advance to avoid overtime
charges.
Adjustments
for travel time is already included in our rate structures and is not
normally considered an excuse for avoiding overtime charges. Likewise,
rate adjustments are usually not made for unused equipment or
unsuitable equipment choices. Adjustments for rain and other
uncontrollable events are on a case-by-case basis; contact us
immediately with all return problems (785) 843-2044.
Customer should notify us if they want to keep equipment
beyond its due time.
Hourly rates are only available during our hours of operation.
Rental rates
are progressive; the first
period of the rental is more expensive per time unit then longer rental
periods. Rates are always figured to the benefit of the customer; items
that are rented initially for hours that end up being used for days
will be calculated at the best rates for the longer period. At no time
can rate be less than the minimum rate.
Overtime rates are rates between periods. On hourly rates the overtime
rate is same as minimum rate divided by the minimum period, and hourly
overtime rates on day rates are 1/5. Overtime rates for days are 1/5
the week rate, and 1/20 of the 4-week rate.
Here are some examples:
- An
item that has a 3-hour rate of $30 and a day rate of $35 is used for 4
hours = charges are $35.
- An
item that has a 3-hour rate of $30 and a day rate of $35 is used for 1
hour = charges are $30.
- An
item that has a 3-hour rate of $30 and a day rate of $50 is used for 4
hours = charges are $40.
- An
item that has a 3-hour rate of $30 and a day rate of $50 is used for 25
hours = charges are $60 (overtime hour rate on day is 1/5).
- An item that has a 3-hour
rate of $30 and a day rate of $50 is used for 30 hours = charges are
$100.
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What do I do if I have a problem getting my
equipment to work?
If you
are having problems then call us (785-843-2044);
after hours email customer
service so we can address your
problem as quickly as possible, then follow-up by calling store at
opening. Mechanical or technical support is available and we can often
solve many problems over the phone. Occasionally, equipment breakdowns
occur. Equipment exchanges or store credit will be issued in these
cases. This policy does not apply to improperly used or operated
equipment, or issues not timely reported.
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I’m running late can you stay
after hours a few minutes so I can return my equipment?
No,
this is prohibited due to safety and cost issues. The
late return fee we have to charge to retain adequate staff (at
overtime) and to safely maintain services after hours or before hours
returns is almost always more than the overtime rental charge. We can
almost always figure-out solutions to minor scheduling difficulties if
they are presented in advance, but if applicable late fees will be
added to rental invoices and are due even if the charge is not
disclosed or collected on return of the equipment.
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Do you take reservations?
Yes,
reservations are available on most non-hourly equipment. Reservations
are required for most special event items i.e. linen and dishes.
Reservations can be made on-line, by phone, or in person. Reservations
are not guarantees of equipment availability. Although,
we make every effort to not overbook equipment, equipment can become
unavailable due to breakage, or prior renters late return. Hourly
equipments availability can be confirmed by phone and held till pick
up. Additionally, waiting-lists are available; we will be happy to
notify and hold equipment for you as it becomes available.
Cancellation
charges may apply. On special event orders a 50% cancellation charge
will apply to cancellations less than 72 hours preceding rental. In
general, cancellation charges of up to 100% will apply on reservations
where customers were turned away because equipment was being held.
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What
forms of payment do you accept?
We
accept cash, check, debit cards, Visa and MasterCard. Charge
accounts are available with approved credit application.
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Is
delivery and pick-up service available?
Delivery
is available; see service rates for current charges.
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What
is metered equipment?
Some
equipments use is determined by a meter in addition to a time period.
Meters can be hourly meter on equipment itself like in the case of
tractors; where rental rates includes 8 hours of operation (engine
meter) in a 24 hour period of time. Diamond blades and grinding stones
use is determined by a wear meter. Zone meters on portable restrooms
are based on mileage from store location - odometer.
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Do
you charge for insurance damage waiver?
No.
Insurance damage waiver is a common surcharge in the rental industry
that provides non-elective insurance coverage on rented equipment. This
practice is often unnecessary duplicate coverage as many contractors
umbrella coverage includes rented equipment. In addition, there is
common misunderstandings, between renter and insurance carrier, on what
claims are covered; damage waiver typically doesn’t cover
misuse, negligence (or stupidity) and other disputes on equipment.
Because of these issues we do not offer DWI. Damages and loss of rented
equipment is customer’s responsibility (see rental policies).
Customer should contact their own insurance vendors if coverage on
rental insurance is desired. Proof of insurance is required on credit
customers.
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Can I purchase my rental equipment?
Yes,
purchase quotes are available on new or used equipment. Special orders
are also available. See “!!! Sale
Specials !!!”
for our current great buys. Prior agreement is required for any rental
charges to be applied to purchase.
We
also have a full line of supplies and accessories; shipping and
delivery options available.
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Do
you require a deposit?
For
some types of equipment deposits are required. Deposits must be either
cash or credit card.
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